Degraded performance in CCTrader Portfolio and order screens

Incident Report for CCTrader™

Postmortem

Issue related to CPU resource utilisation on IIS servers peaking CPU to 100%. This caused the general degradation of the service and slowness.

Posted Apr 05, 2021 - 22:03 CEST

Resolved

This incident has been resolved.

Posted Apr 05, 2021 - 21:57 CEST

Update

We are continuing to monitor for any further issues.

Posted Apr 05, 2021 - 21:57 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 05, 2021 - 20:46 CEST

Update

We are continuing to investigate this issue.

Posted Apr 05, 2021 - 20:46 CEST

Investigating

We are currently investigating this issue.

Posted Apr 05, 2021 - 18:45 CEST