A fix has been implemented and we are monitoring the results.
Posted Dec 01, 2021 - 16:23 CET
Update
A fix is being scheduled for release.
Posted Dec 01, 2021 - 14:36 CET
Update
Respective exchanges developers are still investigating and applying fixes this with priority.
Posted Dec 01, 2021 - 12:44 CET
Identified
We are experiencing issues with order cancellation on European and UK Equity orders. When a cancellation of an order is instructed, the order is not cancelled.
The issue has been identified and is being addressed with the respective exchanges.