Order placement on MSE

Incident Report for CCTrader™

Resolved

This incident has been resolved.

Posted Oct 11, 2021 - 17:18 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 11, 2021 - 16:25 CEST

Update

Issue is still being investigated by XETRA's technical support team.

Posted Oct 11, 2021 - 14:58 CEST

Update

Issue is further being esxalated by XETRA's technical support team.

Posted Oct 11, 2021 - 13:53 CEST

Update

Issue being investigated by XETRA's technical support team.

Posted Oct 11, 2021 - 13:17 CEST

Update

We are continuing to work on a fix for this issue.

Posted Oct 11, 2021 - 10:02 CEST

Identified

Order placed for on the Malta Stock Exchange being declined.

Posted Oct 11, 2021 - 10:02 CEST

This incident affected: CCTrader Open API (Live) and Trading Platform (live.cctrader.com, iOS & Android apps) (Trading).